Your questions - our answers

Here are some tips for using balance pads and be sure to check out our instructions for use here before you start training

  • Consider your horse’s individual needs and health status.
  • Consult an animal physical therapist or veterinarian to develop a customized exercise program.
  • Maintain safety by placing the pads on a flat, dry surface.
  • Start with just one pad and a few minutes per day, especially as a beginner.
  • During training, observe your horse for signs of discomfort and if this occurs, pause the training.
  • Increase the level of difficulty, training intensity and duration gradually.
  • Plan enough breaks to give your horse the necessary physical and mental recovery.
  • Be patient and continually reward your horse to create positive training experiences.

Service

The delivery time begins one working day (Mon-Fri) after receipt of payment and is usually 24-72 hours . In exceptional cases there may be longer delivery times.

We ship completely climate-neutrally and, except in exceptional cases, with DHL. Unfortunately we cannot offer express shipping.

We offer the following payment options: credit card (VISA, Mastercard), direct debit (e.g. Maestro card, SOFORT transfer), Paypal, ApplePay

If you have any problems with payment, please contact us.

If the balance pads are unused and undamaged, you can of course return them within 14 days after the delivery date. You can find all information about returns and cancellations here.

To save paper and ensure that you always receive the invoice, the invoice will be sent to you by email. If you haven't received it, please take a quick look at your spam folder before contacting us.

Collaborations

The exchange of experiences with horse physiotherapists, osteopaths, chiropractors, etc. is of central importance to us! We already cooperate in various ways with many competent horse experts in Germany, Austria and Switzerland and are constantly expanding our network, also internationally.

If you are interested in more intensive cooperation, we would be happy to hear from you at any time using the contact form for business partners .

It is important to us that many more horses have the opportunity to train with our pads. That's why we like to work with horse influencers, horse therapists, horse trainers, etc. who fully support our products and share their experiences with their followers/customers.

Just leave us a message and we look forward to a creative exchange with you!

We haven't answered your question yet?

Contact us here, we look forward to speaking with you!